Troubleshooting: “I connected my meter but it won’t upload.”


If you followed the instructions for connecting your glucose meter but your device won’t upload glucose data, read these troubleshooting questions.

Is the device securely connected?

Double-check that the cable connecting your glucose meter to the computer is securely connected on both ends. Make sure that you connect the cable to your meter first, and only then connect the other end to your computer.

Are you using the correct cable?

Be sure to use the cable that is specific for your device. Different meters require different types of cables.

Is more than one device connected to the computer?

The LibreView system may not be able to connect if more than one meter is connected to your computer.

Are you using a compatible device?

The patient version of the LibreView system is only compatible with Abbott Diabetes Care glucose meters. Check the list of supported meters to make sure your device is compatible.

Is the battery charged?

Make sure the battery on your meter is charged. If the battery is dead, the meter will not be able to upload data.

Are you using the correct computer / web browser?

The LibreView website requires one of the following browsers:

  • Safari release 10.1 or higher

  • Internet Explorer 11 or higher

  • Chrome release 37.0 or higher

  • Firefox release 32.0 or higher

Installed on a computer running:

  • Mac OS X Yosemite (10.10) or higher

  • Windows 7 SP1, Windows 8.1 or Windows 10 Anniversary update (or higher)

And with a display resolution of at least 1024x768 pixels.

We recommend using the most up-to-date version of your browser. Please note, Microsoft Edge is not a supported browser.

In order to upload data from a meter connected to the computer, LibreView will prompt you to install the LibreView Device Drivers (LDD). The LDD requires local administrator privileges to install on Windows and 8GB RAM or more and at least 200MB of hard drive space to run.

LibreView requires an Internet connection with at a speed of least 0.5 / 1 (download / upload) Mbps, and depending on the amount of data being transferred, sometimes at least 3Mbps.

For more information please refer to the Quick Start Guide or contact support.

If you followed the above instructions and you are still having trouble uploading, contact the Support team.

Still have questions?

Contact Support